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Permanent - Call Centre Supervisor - Ekurhuleni (East Rand) - South Africa

Job Number: 75781


Job Listing APPLY FOR JOB
75781
Permanent
Call Centre Supervisor
• Proficiency in call centre software and reporting tools. • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. • Attention to detail • Problem solving skills • Goal and target driven • Strong leadership and team management skills. • Ability to handle high-pressure situations and maintain a positive attitude.
Computer - IT
Ekurhuleni (East Rand)
Gauteng

: We are seeking an experienced Call Centre Supervisor to lead our call centre team and ensure the effective delivery of our financial services products. The ideal candidate will have a strong background in sales and customer service within the financial services or insurance industry.

Key Responsibilities:

  • Supervise and manage the daily operations of the call centre, ensuring smooth and efficient workflow.
  • Promote the company image in a professional and positive manner.
  • Supervise, train, and mentor call centre agents, providing ongoing support and performance feedback to ensure continuous improvement.
  • Develop and implement sales strategies to achieve targets and drive revenue growth.
  • Monitor and analyse call centre performance metrics, identifying areas for improvement and implementing action plans.
  • Ensure compliance with industry regulations and company standards.
  • Handle escalated customer inquiries and complaints, providing solutions and maintaining customer satisfaction.
  • Collaborate with other departments to align call centre operations with overall business goals.

To apply immediately for this position click here: www.totalrecruitment.solutions/candidate_registration_1.aspx?JobID=75781&referrer=Unique

  • Matric certificate
  • Relevant short courses
  • 3-5 years proven experience as a Call Centre Supervisor, preferably in the financial services or insurance sector.
  • Strong sales background with a track record of meeting or exceeding sales targets.
Relevant Short Courses
Matric
Pending / Unavailable

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