Permanent - Service Manager - Ekurhuleni (East Rand) - South Africa

Reporting to the Managing Director

Purpose:

  To manage the service department to ensure the smooth day to day running of services to all customers.

Responsibilities:

• Manage day-to-day operational activities specific to operations. 
• Develop operational strategies to meet organization’s goals. 
• Working cross-departmentally to ensure that all operations are aligned with organizational objectives. 
• Analyze data to identify opportunities for improvement. 
• Implement changes to improve efficiency and customer satisfaction. 
• Support departmental heads in decision making for continuous improvement. 
• Support departmental heads in optimizing processes relating to customer service to retain customers. 
• Drive departmental heads and foster culture of continuous improvement to increase profitability. 
• Foster culture of management accountability and responsibility. 
• Create a motivating environment for the organization’s staff. 
• Ensure organization’s services meet customer expectations and monitor KPI.

Duties:

• Perform human resource function to organization staff. 
• Chair monthly management meetings. 
• Chair monthly staff meetings. 
• Chair weekly hit-list meetings.
• Technicians’ productivity reports.
• Handle and resolve customer complaints timeously.
• Manage training matrix
• Capex and expenses

Relationships:

• The incumbent will have to work closely with the operations team as well as suppliers and customers. A close working relationship must exist also with the group sales team

Relevant Tertiary Qualification

Operations Management experience in a manufacturing, machine tools, metal working environment

Strong people Management skills.