Permanent - Senior Contributions Clerk - Johannesburg (CBD) - South Africa

CONDENSED LIST OF DUTIES:

• Trouble-shoot / perform high level query resolution to:
• Negotiate with companies with regard to outstanding documentation in respect of payments received.
• Edit bank statement entries that do not have reference numbers
• Correct errors or problems resulting from return and payment submissions from firms (via EDI AND MANUAL)
• Correct problems / errors with returns that do not match payment submissions from firms.    
• Collaborate / liaise with Business Development Consultants   / Fund staff / Firms to resolve contribution return / payment queries and assist companies / new staff members with queries regarding electronic based submissions 
• Reconciliation of nine Funds per firm.  
• Handling of all query related administration.
• Supply Supervisor with weekly feedback of firms attended to.

MINIMUM REQUIREMENTS:

• Grade 12 with an aptitude for figures.

BASIC WORK EXPERIENCE REQUIRED:

• 1 year contributions (company processing) experience
• Good attendance and reliability.  

KNOWLEDGE AND SKILLS:

• PC and Keyboard Literacy
• Good reconciliation, negotiation, administration and query resolution skills
• Strong verbal and written communication skills
• Good attention to detail, planning, organising and follow up skills
• Good interpersonal skills – willing to assist and go the extra mile
• Excellent telephone and customer service skills
• Adaptable, strong sense of teamwork across the organisation
• Deadline driven / results orientated