Permanent - Roaming Retail Store Manager - Ekurhuleni (East Rand) - South Africa

Reporting to Operations Manager

Direct subordinates:  

Salesperson, Store Assistant, Auto-Electrician, General Workers (Fitter, Picker-Packer, Cleaner), Driver

Job Purpose:

The Roaming Store Manager ensures consistent retail performance across various store locations by stepping in to lead operations, manage staff, and drive sales. They maintain brand standards, enhance customer experience, and improve team efficiency at each location they visit.

A Roaming Store Manager is responsible for managing operations across multiple retail locations, often on a temporary or rotating basis. This role is especially important for covering for permanent store managers who are on leave, assisting underperforming stores, launching new locations, or supporting high-volume periods.

Key Performance Areas:

1. Retail Store Management (40%)
2. Sales & Business Administration (10%)
3. Compliance (10%)
4. Customer Service Management (20%)
5. Staff Supervision (10%)
6. Cost and Financial Control (10%)

 Retail Store Management:

• Frequent travel between store locations within a defined region.
• Contributes to creating and recommending strategic plans and reviews in order to achieve operational objectives and day to day operations of the store.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts and maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements.
• Completes store operational requirements by scheduling and assigning employees and following up on work results

Sales and Business Administration:

• Canvassing and opening of new customer accounts based on their viability as future customers.
• Assist with the credit application process.
• Monitor monthly sales per customer and apply action where identified sales drop or increase.
• Introduce new marketing and promotion ideas and assist the store in aligning its strategy with that of the Company (Marketing Strategy)
• Initiate and monitor all promotional activity in order to develop and grow existing customer base and market share in consultation with the Operations Manager

Compliance:

• Operates within controls and procedures in order to ensure the integrity of the company.
• Identifies and monitors risks within own department and area of responsibility.
• Assists in the maintenance of a risk register, report discrepancies or areas of concern to management.
• Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful and irregular expenditure.
• Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practiced by the team at all times.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

Customer Service Management:

• Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
• Represents the company in meetings with relevant stakeholders.
• Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with the company's core values.
• Reports to Management on internal stakeholder related matters

Staff Supervision:

• Ensures that all employees have signed performance agreements.
• Monitors and measures performance quarterly by conducting employee appraisals.
• In collaboration with HR, identify staff performance objectives, potential areas of development and action plans where necessary.
• Ensures ongoing training and development of employees.
• Addresses employee relations matters fairly and promptly

Cost and Financial Control:

• Contributes to the budget preparation process.
• Promotes and communicates the effective, efficient, economical and transparent use of financial and other resources.
• Monitors and controls expenditure against budget and ensures spending occurs within budgetary limits and the company's financial guidelines, report deviations to direct Manager.
• Explores opportunities to control and reduce costs.
• Reduce operational costs by optimizing company resources and curbing unnecessary expenses.
• Manage and monitor gross profit on a daily basis and implement action plan if necessary

Qualifications:

Diploma in Business Administration / Sales / Marketing (NQF 6)

Minimum Experience:

5 years’ experience in Retail Sales or Marketing of which:

Up to 3 years should be at Supervisory level

Technical Competencies:

Computer Literacy (MS Office Suite; other relevant discipline-specific software programs).